Frequently Asked Questions

Thank you for becoming an Open Broadband customer! For important information on your new service see our up-to-date online document here

Open Broadband Fixed Wireless Internet provides qualified households and small businesses with high-speed Internet service via an outdoor antenna and indoor Wi-Fi Gateway router. Our Fixed Wireless solutions utilize several different technologies to ensure the highest speed, reliability, and quality of service for our customers.

Due to the nature of wireless transmission, it is impacted somewhat by trees, hills, other obstructions, and “noise” from other wireless equipment in the area. For these reasons we cannot offer a speed “guarantee”. However we do our best to meet or exceed the requested speed offered at the time of installation.

Open Broadband Fixed Wireless Internet is desgined to reach up to 25Mbps for downloading and up to 3Mbps for uploading. However, data speeds can vary depending upon various factors:

  • Wi-Fi isn’t as fast as a wired connection. You get the best Wi-Fi signal closest to your gateway without obstructions. Use a wired (Ethernet) connection for the best results.
  • Devices have a maximum Internet speed they can reach, and might not be as fast as your possible Internet service level (especially older devices).
  • Multiple devices sharing your Internet connection at the same time, whether wired or Wi-Fi, can reduce your Internet speed.
  • Technology used to service your location.
  • Distance from nearest servicing tower.
  • If you run 3 speedtests in a row you are likely to get several different results
  • If you use different speedtest sites you will likely get several different results
  • Speedtests go through the internet to a server located on someone else’s network. We do not control the entire internet, or the far-end server and the hosting site’s capacity utilization. For all these reasons, speedtests are simply a tool for getting an approximation on your connection. Speeds are not guaranteed.

Yes, you can connect multiple Wi-Fi enabled devices like laptops, smartphones and tablets to the Open Broadband Fixed Wireless Internet Wi-Fi Gateway, and up to 3 Ethernet-connected devices. Though we do offer a WiFi Gateway with our service you have the option to configure and use a WiFi gateway you provide so long as it is compatible with standard ethernet networking.

Check to see if we are servicing your county or town then submit a service request form or call (919) 205-5506. One of our engineers will do a pre-check on your address and if you’re in a serviceable area they will schedule an appointment to determine which packages you qualify for.

The Open Broadband Fixed Wireless Internet Wi-Fi Gateway router enables wireless networking capabilities throughout your home or business and helps to minimize wireless dead spots. This smart technology allows you to:

  • Provide high-speed Internet connections to multiple devices
  • Create safe and secure wireless networking

Open Broadband Fixed Wireless Internet relies on several different technologies to reach customer sites. Many things can affect the availability and quality of your Service, including network capacity, terrain, buildings, foliage, and weather. A professional installer will confirm sufficient signal strength at your location before installation.

Open Broadband prides itself on offering local North Carolina 24×7 customer support via our call center located in Wilson, North Carolina. Call 833-201-4807 anytime you need support.

Services like Web hosting or hosted services such as camera, gaming server, peer-to-peer, etc., that require static IP address are generally not supported by Open Broadband Fixed Wireless Internet.

Open Broadband Fixed Wireless Internet may not be compatible with DVR/Satellite systems. Generally speaking with the updates DirecTV/Dish have made it is compatible, however in certain instances with older DirecTV/Dish units that require a telephone/DSL line and do not support ethernet networking. In a case like this you would need to purchase a VoIP adaptor. Some of the systems now run through their satellite interface and don’t require an independent connection at all. There are also some remote-viewable DVR systems that are not cloud based (they are still out there) that have special NAT requirements we can support but its is not standard.

Static IP addresses are available on a case-by-case basis.

Instructions for accessing your Cambium home router can be found in the Quick Start Guide: https://premierbroadband.zendesk.com/hc/en-us/article_attachments/360004882293/cnPilot_R190_Quick_Start_Guide.pdf

The full user manual can be found here: https://cdn.cambiumnetworks.com/wp-content/uploads/2018/11/cnPilot-Home-Router_pmp-2398_003v000.pdf

When logging into the device with your browser use http://192.168.11.1 and use the credentials “admin” for both username and password. From there, the WiFi password can be found or updated via the WiFi settings screen.

Open Broadband bills a flat monthly rate regardless of usage. There are no data caps, no overage changes, and no throttling.

We bill in advance, once a month, to the payment method selected at the time of installation. You may select to pay by credit card or by bank account draft each month. Upon installation, you should have received a link to pay online. You only need to complete the online bill payment process once. Thereafter your payment method will be used automatically on the service anniversary date.

If you wish to change or update the credit card or bank account, please log into your account.

Go to https://openbroadband.mypaysimple.com/myaccount and log into your account. Your password is the email address you used when you signed up for service, and the password is the one you set. If you get stuck or don’t remember your credentials, call our billing department on 919-205-5400.