New Hubs and Service Areas
We added two new hubs since the last newsletter. The new hubs are Rocky Face Baptist Church and Fairview Baptist Church. Check to see if your location is likely serviceable.
Map Showing Service Area in April 2021 Link
Green Area: If your address is in the green area then it is likely serviceable.
Yellow Area: If it is in the yellow area, it may be serviceable, but likely requires a hub.
- Select the search icon next to the map name.
- Begin typing your address until it appears below the text “Move map to.”
- Select your address.
- Look for the red dot and see if it is in a green or yellow shaded area.
Open Broadband News
Updated Phone Numbers
General Information: (980) 246-8989
Billing Questions: (980) 246-8989
Western NC Area Manager, Nick Steward: (240) 346-5773
Link to New Welcome Packet: (link)
Link to Update Billing Information: (link)
Internet Education Minute!
Are You Looking for a Local Part-Time Job?
Alexander County Approves Expansion Project
The expansion will focus on providing broadband service to residents in areas of the county that are underserved. The expansion will consist of two phases. The first phase of the expansion will provide service to around 650 customers. The expansion project is described in detail in the March 31, Alexander County press release (link). This project will utilize new CBRS technology with the potential to provide faster speeds over longer distances through tree canopies. Open Broadband is currently implementing this equipment in other counties and we are looking forward to using it to help residents of Alexander County.
The project plan is to begin tower installations in May and begin turning up customers on the new equipment in October. Phase 1 will be completed in December. This Google Map shows the Expansion Service Area (link).
The details for Phase 2 are still being finalized but the service area for Phase 2 will be areas in Eastern Alexander County.
Each newsletter will provide you with updates on both phases of the Expansion.
Links to Previous Newsletters (and topics)
No. 9 April 2020 – Meet the new Area Manager for Alexander County. Link to April Newsletter.
No. 8 Dec 2020 – New Hubs and Service Areas, How to locate your address on the map to see if you are in the current service area, Information about local installer and new Alexander County tester Leslie McCrackin. Link to December Newsletter.
No. 7 Sep 2020 – Discussed new service towers, public WiFi locations, and updated service area. Details were provided on how to check the map to see if your location should be serviceable and how to request a site test. Shared the results from the Alexander Count Customer Satisfaction Survey, discussed our support improvements, and current job openings. Link to September Newsletter.